Terms and Conditions.

1. Seller and contact details

Blupreme products are sold by Eigenvector, MB, company number 306983471, VAT number LT100020561419, Partizanu g. 61, LT-49282 Kaunas, Lithuania. Email: support@blupreme.com.

2. Scope

These terms apply to consumer and business purchases made through blupreme.com. By placing an order, you agree to these terms and the policies linked from the website.

3. Product information

We take reasonable care to keep product descriptions, photographs, prices, availability, and quality information accurate. The colours shown on your screen and any temporary product images may differ from the product you receive. The label and documents supplied with a product take precedence where product-specific handling information differs from general website text.

Website content is general product information. It is not medical advice, diagnosis, or treatment guidance. Product classification and permitted use can differ by destination. Follow the product label and supplied documents.

4. Ordering and contract formation

Submitting an order at checkout constitutes an offer to buy. An automated acknowledgement confirms that we have received your order, but does not by itself mean that we have accepted it. We accept your order and form the purchase contract when we send the email confirming that your order is being processed, after payment has been authorised or received. We may reject an offer or cancel an accepted order before dispatch if payment fails, information is materially incomplete or inconsistent, we cannot deliver to the destination, supply is unavailable, fraud or misuse is reasonably suspected, or fulfilment would breach law, sanctions, customs requirements, payment-network rules, or carrier restrictions. Any amount actually charged for an order that we cancel will be refunded to the original payment method.

5. Order changes and cancellation

Check the product, quantity, delivery address, and contact details before submitting an order. A request to change or cancel an order is not effective unless we accept it in writing. We may refuse a request after payment authorisation, processing, packing, label creation, or dispatch has begun. Once a parcel has been dispatched, we cannot guarantee that it can be recalled or redirected. If we accept a cancellation, we may deduct non-recoverable carrier, payment, or administrative costs where permitted.

6. Prices, currency, tax, and errors

The product price, transaction currency, delivery charge, and order total are shown before payment. The currency used to charge your payment is shown at checkout before you place the order. Import tax, duty, brokerage, carrier handling fees, and similar destination charges are not included unless checkout expressly states otherwise.

We may correct an obvious pricing, calculation, description, promotion, or availability error before dispatch. If an error materially affects an order, we may ask you to confirm the corrected terms or cancel the affected order and refund any amount already charged. We are not required to supply a product at a price that was clearly displayed or calculated in error.

7. Payment verification and fraud prevention

Available payment methods are shown at checkout. Complete card and wallet credentials are handled by our payment processor and are not stored by us. Payment can require authentication by your bank. An order is not accepted if payment authorisation fails.

We and our payment providers may perform fraud, sanctions, address, identity, and payment-ownership checks. We may delay, limit, reject, or cancel an order while a check is pending or if the supplied information cannot be verified. We may request reasonable supporting information and may refuse service where fraud, unauthorised payment, resale abuse, or other misuse is reasonably suspected. A fraudulent or abusive payment dispute does not extinguish an amount properly owed, and we may recover the order value and reasonable recovery costs to the maximum extent permitted by applicable law.

8. Customs and import compliance

Unless checkout expressly states otherwise, the recipient is responsible for determining whether the product may lawfully be imported, possessed, and used at the destination and acts as the importer of record, meaning the party responsible for the required import declarations and compliance obligations. The recipient is responsible for import declarations, permits, taxes, duties, brokerage, inspections, and other destination requirements or charges.

We are not responsible for customs or regulatory delay, refusal, seizure, destruction, or additional charges caused by destination rules, missing recipient documentation, or the recipient's failure to cooperate. Shipping charges, import charges, and the price of products refused or confiscated for those reasons are not refundable to the maximum extent permitted by applicable law.

9. Delivery, title, and risk

Available services, charges, destination restrictions, and estimated transit times are shown at checkout. Estimates are not guaranteed delivery dates. Contact us promptly if tracking shows a delivery problem.

Ownership of the goods transfers only after we receive payment in full. Responsibility for loss of or damage to the goods transfers when the parcel is delivered to you, a person designated by you, an agreed collection point, or a safe location authorised by you. Carrier tracking and delivery records are evidence of delivery. For a business customer that independently appoints a carrier, responsibility for loss of or damage to the goods transfers when the goods are handed to that carrier.

10. Address accuracy, failed delivery, and unclaimed parcels

You must provide a complete and accurate address, recipient name, phone number, email address, access instructions, and any information reasonably required by the carrier or customs authority. We are not responsible for delay, loss, or additional cost caused by incorrect or incomplete information supplied with the order.

If a parcel is refused, not collected, cannot be delivered, or is returned because of recipient action or omission, we may require payment of return, storage, customs, and reshipping costs before taking further action. Reshipping is not guaranteed. Because returned products cannot be offered for sale again, the product price and original shipping charge are not refundable where failed delivery was caused by an incorrect address, refusal, failure to collect, failure to provide documents, or failure to pay destination charges, to the maximum extent permitted by applicable law. A returned parcel that remains unclaimed for 14 days after we request instructions may be treated as abandoned and disposed of.

11. Returns, claims, and refunds

All purchases are final. We do not accept returns or provide refunds because a product was purchased in error, you changed your mind, or an undamaged product is unused or unwanted. Claims are limited to fulfillment errors, material transit damage, and verified product defects as described in the Refund policy.

12. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including carrier disruption, customs action, regulatory restriction, supplier failure, shortage, labour dispute, utility or communications outage, cyber incident, natural disaster, epidemic, war, civil disturbance, embargo, or government action. Our affected obligations are suspended for the duration of the event. We may use a reasonable alternative method of performance or cancel the undelivered part of an order and refund the amount paid for that part, without further liability.

13. Liability

To the maximum extent permitted by applicable law, Eigenvector, MB is not liable for indirect, incidental, special, or consequential loss, including loss of profit, revenue, data, business, or opportunity. Aggregate liability arising from an order is limited to the amount paid for the affected order. These limitations do not apply where applicable law prohibits their application.

14. Intellectual property

The Blupreme name, logos, trade dress, product labels, website text, graphics, photographs, documents, data, and software are owned by or licensed to Eigenvector, MB and are protected by applicable intellectual-property laws. Purchasing a product does not transfer any right in that intellectual property.

You may use the website for personal shopping and retain copies of your order and legal documents. Without our prior written permission, you may not reproduce, modify, distribute, commercially exploit, systematically extract, scrape, frame, or create derivative works from website content; use our marks in a domain name, advertisement, or manner suggesting affiliation; or remove, obscure, replace, or misuse product branding or labels. Ordinary indexing by public search engines in accordance with our technical instructions is permitted.

15. Complaints

Send complaints to support@blupreme.com. Include the order reference, a concise description of the issue, and supporting photographs where relevant.

16. Entire agreement, assignment, waiver, and severability

These terms, the order confirmation, and the policies expressly incorporated into them form the entire agreement concerning an order and replace earlier discussions or representations about that order. The order confirmation controls product, quantity, price, and delivery details; these terms control all other matters.

You may not assign or transfer an order or any right under these terms without our prior written consent. We may assign our rights and obligations to an affiliate, successor, or purchaser of the relevant business or assets. A delay or failure to enforce a right is not a waiver of that right. A waiver is effective only when made in writing and only for the specific instance stated.

If a provision is invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. Where translated versions are provided, the English version controls to the extent permitted by applicable law.

17. Changes

The version displayed when an order is placed governs that order. We may update these terms for later orders to reflect operational, legal, or service changes.