Legal
Refund policy.
Last updated 8 September 2026.
1. All purchases are final
Due to our quality-control and fulfillment procedures, we do not accept returns or offer refunds because:
- The product was purchased in error.
- You changed your mind or no longer wish to use the product.
- The product is unused, unopened, unwanted, or no longer needed but was delivered without damage.
2. Claim eligibility
Claims are limited to the following situations:
- Fulfillment error: you received a product different from the product stated in your order confirmation.
- Transit damage: the parcel, bottle, seal, or contents were materially damaged or leaking when delivered.
- Verified product defect: the delivered product has a confirmed defect that was not caused by storage, handling, or use after delivery.
3. Reporting a claim
Email support@blupreme.com within 30 days after delivery. Include the order reference, a detailed description, and clear photographs of the parcel, shipping label, bottle, tamper seal, and affected contents. Keep the product and all packaging while the claim is reviewed.
4. Review and resolution
Do not send any product back unless we provide written return instructions. Unauthorised returns can be refused. We may resolve a verified claim by replacement or refund. If a return is required, it must use tracked shipping and follow the instructions we provide. We do not issue prepaid return labels.
5. Refunds
Approved refunds are issued to the original payment method after the claim has been verified. Additional charges for upgraded delivery services, such as express delivery, are not refundable, except where applicable law requires otherwise. Import charges and other third-party costs are not refundable.
6. Returned stock
For quality-assurance reasons, we do not offer returned products for sale again.